Frequently Asked Questions

We’ve listed all the most commonly asked questions for your convenience.

  • I forgot my password, What should I do?

    Upon login, click the Forgot your password? link under the button and enter your email address. A new password will be sent directly to your inbox and you can then log in and change the password in the Password page. If you do not remember which email address you used to open your trading account, please contact Customer Support.

  • Where can i see my trading transaction?

    Your transaction history together with all the rest of your account activities may be accessed from the trading platform. Simply click the history button to access the information. You may need to use advanced filters to locate historical data.

  • What are the available deposit methods?

    Depositing funds into your trading account can be made in multiple ways, using major credit cards, e-payments and bank transfers.

  • What is the minimum withdrawal amount?

    The minimum withdrawal amount for e-wallets is $50.

  • How much time does it take to confirm withdrawal.

    Withdrawal processing time takes a maximum of 24 hours.

  • How do i withdraw funds from PYRAMID GLOBAL CRYPTO?

    Log in to your PYRAMID GLOBAL CRYPTO account, go to the trading platform, click on the withdraw funds tab. Enter the desired withdrawal amount (minimum $50) and click Withdraw. Your account manager will then contact you to finalize the transaction and you will receive your funds after approval and processing time.

  • What are investments Amount?

    The investment amounts are the sums a trader invests in trades. The amounts are not fixed and can vary, according to your trading preferences. These amounts also set the level of pre-determined payout percentages and return on investment.

  • Why am i unable to trade?

    If a trader’s account holds insufficient funds, they will not be able to complete a position. Check your account wallet for the available margin of your trading account.

  • Why can't i log in to my PYRAMID GLOBAL CRYPTO?

    The most common reason for login errors happens when the password is copy-pasted (since there may be spaces before or after the password.) Make sure you type it correctly. An additional reason for login error is when your browser is storing old passwords through cookies. Please clear the cookies through the browser settings and if the problem persists, try entering with a different browser. For further assistance, please contact Customer Support.