We’ve listed all the most commonly asked questions for your convenience.
Upon login, click the Forgot your password? link under the button and enter your email address. A new password will be sent directly to your inbox and you can then log in and change the password in the Password page. If you do not remember which email address you used to open your trading account, please contact Customer Support.
Your transaction history together with all the rest of your account activities may be accessed from the trading platform. Simply click the history button to access the information. You may need to use advanced filters to locate historical data.
Depositing funds into your trading account can be made in multiple ways, using major credit cards, e-payments and bank transfers.
The minimum withdrawal amount for e-wallets is $50.
Withdrawal processing time takes a maximum of 24 hours.
Log in to your PYRAMID GLOBAL CRYPTO account, go to the trading platform, click on the withdraw funds tab. Enter the desired withdrawal amount (minimum $50) and click Withdraw. Your account manager will then contact you to finalize the transaction and you will receive your funds after approval and processing time.
The investment amounts are the sums a trader invests in trades. The amounts are not fixed and can vary, according to your trading preferences. These amounts also set the level of pre-determined payout percentages and return on investment.
If a trader’s account holds insufficient funds, they will not be able to complete a position. Check your account wallet for the available margin of your trading account.
The most common reason for login errors happens when the password is copy-pasted (since there may be spaces before or after the password.) Make sure you type it correctly. An additional reason for login error is when your browser is storing old passwords through cookies. Please clear the cookies through the browser settings and if the problem persists, try entering with a different browser. For further assistance, please contact Customer Support.